Return policy

I'm unsatisfied with my product. What can I do?

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

• The product is flawed.
• The print quality is poor.
• The product you received is different from the product originally represented on our site.

Please email us at support@kitimart.com with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at support@kitimart.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.

Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.